Recent Articles

Category: Customer Experience

 What it Means to be Service Driven

What it Means to be Service Driven

Customer Experience | By 北国 Communications Team

For more than 110 years, being a service-driven organization has been the hallmark of 北国 Communications. We’re not the “largest” in our industry and we can’t say that “more businesses choose us” than any other provider—but we’ve never really cared about being known for things like that. The reason we’ve been able to compete with …

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 Sales Representative on the phone

Learn More About Call Recording

UCaaS | By 北国 Communications Team

Our team is constantly working to enhance our cloud-based Business Unlimited solution and we’re excited to launch our newest add-on option, call recording!  Designed with an innovative call recording architecture, this add-on offers advanced contact center-like functionality with call recording, live monitoring, 报告, quality management and speech analytics. This package will help you improve customer …

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 Business Unlimited Enhancement: iACD Call Center

Business Unlimited Enhancement: iACD Call Center

Customer Experience | By 北国 Communications Team

iACD, Integrated Automatic Call Distribution, is essentially a mini call center, helping you increase the productivity and efficiency of your employees, deliver greater support with faster response times to your customers, and streamline your internal duties and processes based on real data. 代理 & SUPERVISOR DASHBOARDS The Basic Real-Time Agent Dashboard provides a dashboard for …

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 Webinar Meeting

MaX UC Chat + SMS

Customer Experience | By 北国 Communications Team

MaX UC’s chat + SMS features go hand-in-hand! We covered how to utilize both in our webinar. Watch the recording below or read on for more details. WHAT IS MAX CHAT? Many businesses seek-out a third-party software for internal instant messaging—but it’s all included with MaX UC! You can send instant messages to all contacts …

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 MaX UC Graphic

Making an Impact Virtually with MaX UC

Customer Experience | By 北国 Communications Team

COVID-19 did not stop our nonprofit partners from making an impact in our community! Pamela Murchison, Executive Director at Symphoria, and Sam Rowser, Executive Director at On Point for College, joined us for a webinar to discuss how they are leveraging 马克斯会议, our video meeting platform, 连接, 参与, and continue making an impact …

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 How Much $ Would Down time cost you?

How Much $ Would Down time cost you?

Customer Experience | By 北国 Communications Team

简单地说, downtime can leave your business unable to serve your customers and create two major problems: Your customers cannot reach you (putting your reputation at risk) Transactions cannot be made (costing your business money) We know that how quickly our team can resolve service issues is top-of-mind for our customers—so we’ve made it something …

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 Internet Cloud Services

5 QUESTIONS TO ASK YOUR BUSINESS INTERNET PROVIDER

Customer Experience | By 北国 Communications Team

The Internet has transformed the way that we do business and issues with your connection have the power to bring “business as usual” to a screeching halt. In the spirit of hoping for the best and preparing for the worst, here are five questions that you need to ask your Internet provider: Am I sharing my Internet with …

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 北国’s Proven Process

北国’s Proven Process

Customer Experience | By 北国 Communications Team

Technology is one of the greatest investments you make in your business, which is why it’s so important to invest wisely. When you choose to do business with 北国, you aren’t just making a transaction—you’re forming a partnership. Your investment is not just in the physical technology, but in the team you’re trusting to support …

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